Virtual care refers to the use of technology to provide healthcare services remotely. It provides medical, health-related and wellness services via digital channels like video conferencing, phone calls, mobile apps and online platforms.

Virtual care enables healthcare providers to diagnose, treat, monitor and manage patients’ conditions without needing (or reducing the need for) in-person visits. This form of healthcare delivery is beneficial during pandemic outbreaks, in remote locations with mobility restrictions, or when physical visits may not be an option for treatment or monitoring purposes.